Sarah Otto
Sarah is the visionary behind ClearBridge and the architect of the ClearBridge Academy curriculum, built on the belief that behavioral health teams deserve training that explains how a claim actually moves, from the moment a service is documented to the moment a payer decides what to do with it.
Her path to revenue cycle mastery started in a clinical lab in South Korea, where she served as a US Army lab technician. After her military service, she earned her degree in accounting and spent ten years raising her four children before returning to the workforce in 2017.
Starting from square one in an entry-level front office role, Sarah learned the intake engine from the ground up - experiencing firsthand where registration errors happen and why downstream claims fail. That front-line perspective fueled a rapid ascent into practice leadership and executive revenue cycle operations, ultimately serving as Director of Revenue Cycle Management for one of Colorado's largest community mental health centers, where she rebuilt billing across the full revenue cycle using Lean methodology.
Today, she leads claims technical operations at Colorado's largest nonprofit payer, where she turns complex policies and contracts into claims-engine rules, oversees the teams that audit adjudication and report encounter data to the state, and makes sure providers are paid correctly the first time. Having seen both sides of the claim, she builds every Academy course so teams can own their revenue integrity with confidence.
- MBA
- CPC
- CPB
- CPMA
- CPPM
- US Army Veteran
